Privacy Policy

Introduction

At Golf Sim OnDemand, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit golfsimondemand.com, rent launch monitors ($99/week), complete simulator packages ($350/month), or event setups ($150/day), or interact with our services. We aim to make your rental experience seamless and secure.

Information We Collect

We collect information you provide, such as:

• Personal Details: Name, email, phone number, and shipping address when you book a rental or contact us.
• Payment Information: Credit card or payment details, processed securely via our trusted payment processor.
• Usage Data: Website browsing activity, such as pages visited and rental inquiries, collected via cookies or analytics tools.

How We Use Your Information

We use your information to:

• Process and fulfill rental orders, including shipping and support.
• Communicate with you via email or 24/7 live chat about your rental or inquiries.
• Improve our website and services through analytics (e.g., Google Analytics).
• Send optional promotional offers, which you can opt out of anytime.

Sharing Your Information

We only share your data when necessary:

• Service Providers: With trusted partners (e.g., shipping carriers, payment processors) to fulfill rentals and process payments securely.
• Legal Requirements: If required by law or to protect our rights. We do not sell or share your data for marketing purposes without consent.

Data Security

Your data is protected with industry-standard measures, including encryption (e.g., SSL) for website transactions and secure servers for storage. Our payment processor uses PCI-compliant systems to safeguard payment details. We take reasonable steps to prevent unauthorized access, but no system is 100% secure.

Data Retention

We retain personal data only as long as needed to fulfill your rental (e.g., during the rental period and return process) or as required by law. Usage data is kept for up to 12 months to improve our services. You can request data deletion via our contact methods.

Your Rights

You have the right to:

• Access or update your personal data.
• Request deletion of your data, subject to legal requirements.
• Opt out of promotional emails via the unsubscribe link or by contacting us. Contact us via 24/7 live chat or email to exercise these rights.

Cookies and Tracking

Our website uses cookies to enhance your experience (e.g., saving rental preferences) and for analytics (e.g., tracking page views). You can disable cookies in your browser settings, but this may affect site functionality. We use tools like Google Analytics for non-identifiable usage data.

Contact Us

For privacy questions or concerns, reach us via:

• 24/7 Live Chat: Available on golfsimondemand.com.
• Email: [email protected]. We’ll respond promptly to address your needs and ensure your trust in our services.