Effective Date: July 27, 2025
At Golf Sim OnDemand ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard data when you visit our website, inquire about rentals, or rent our launch monitors, pop-up hitting nets, mat simulator packages, or related equipment ("Services"). By using our Services, you consent to the practices described in this Policy.
If you do not agree with this Policy, please do not use our Services. We may update this Policy at any time, with changes effective upon posting on our website. Continued use constitutes acceptance of the revised Policy.
1. Information We Collect
We collect information to provide and improve our Services, including:
Personal Information: Name, email address, phone number, shipping address, and payment details when you submit a rental request, book Equipment, or contact us.
Rental Information: Details about your rental preferences, such as Equipment type, duration, and usage location.
Device and Usage Data: IP address, browser type, device information, pages visited, and interaction data (e.g., clicks) via cookies and analytics tools.
Payment Information: Processed securely through third-party providers (e.g., Stripe, booqable); we do not store full card details.
We collect this information directly from you (e.g., forms) or automatically (e.g., cookies). We do not knowingly collect data from individuals under 18 without parental consent.
2. How We Use Your Information
We use your information to:
Process rental requests, generate quotes, manage bookings, and facilitate shipping/returns.
Communicate with you about your rental, updates, or promotions (e.g., via email).
Improve our Services, analyze website usage, and personalize experiences.
Comply with legal obligations, prevent fraud, and enforce our Terms.
Send marketing communications (with your consent; opt-out anytime).
We do not sell your personal information to third parties.
3. Sharing Your Information
We share information only as necessary:
With service providers (e.g., shipping carriers like UPS, payment processors like Stripe) to fulfill rentals.
For legal reasons (e.g., subpoenas, audits) or to protect our rights.
In a business transfer (e.g., merger), with your data protected under similar terms.
We ensure third parties adhere to privacy standards and do not use your data for unrelated purposes.
4. Cookies and Tracking Technologies
We use cookies and similar tools to:
Enhance functionality (e.g., remember preferences).
Analyze traffic (e.g., Google Analytics).
Target ads (e.g., Facebook Pixel).
You can manage cookies via browser settings, but disabling them may limit site features. For details, see our Cookie Policy (if separate).
5. Data Security
We implement reasonable measures (e.g., encryption, access controls) to protect your information from unauthorized access, loss, or disclosure. However, no system is fully secure; we cannot guarantee absolute security.
6. Your Rights and Choices
Access/Update/Delete: Request access to, correction of, or deletion of your data via info@golfsimondemand.com.
Opt-Out: Unsubscribe from marketing emails using the link in messages or by contacting us.
Do Not Track: We do not respond to browser Do Not Track signals but honor opt-outs as described.
California Residents: Under CCPA, you have rights to know, delete, and opt-out of data sales (we do not sell data).
Requests are processed within 30 days (extendable if complex).
7. Data Retention
We retain your information as needed for Services (e.g., during rental) and legal purposes (e.g., 7 years for financial records). We delete or anonymize data when no longer required.
8. International Transfers
Your data may be processed in the U.S. or other countries with adequate privacy protections. By using our Services, you consent to such transfers.
9. Children's Privacy
Our Services are not for children under 13. If we discover such data, we will delete it promptly.
10. Third-Party Links
Our site may link to external sites; we are not responsible for their privacy practices.
For questions or requests, email info@golfsimondemand.com. This Policy is governed by the laws of the State of Wisconsin.
Thank you for trusting Golf Sim OnDemand—rent, play, perfect!